Personal Information

 

The personal information you provide to Brand Success will be used to process your order. Relevant information may be disclosed to third party service providers (eg courier companies) for the provision of their service related to your order.

 

 

Modifying Orders

 

• Once your order is confirmed, we are generally unable to change the colours or sizing of your order. This is due to the stock being picked/ordered and the order being finalised on our system. Any approved changes if they are possible, may incur restocking or admin fees.
• Any changes to your order will add additional processing time (to allow for stock changes/ordering new sizes in from suppliers etc) and this will be advised of.
• Additions may be able to be made at the early stages of an order (i.e prior to stock being packed for dispatch or prior to stock being sent to production for decoration).
• If any clearance or below cost items are not available after order, a substitute if available will be suggested however will not be replaced with a full priced item. 

 

Cancellation of Order

 

Cancellation fees can and do apply as outlined below. These fees are to cover or partially cover the time and resources involved in administration, stock transfers/freight, graphic/artwork preparation etc that is involved in your order processing.

• Please note once your order is paid or confirmed that you may be unable to cancel your order.
• If you cancel an order once order confirmation has been received then cancellation fees will apply. The minimum fee is AUD $10.00 to cover payment processing/merchant charges and accounting administration if your order has not commenced processing/or stock has not been ordered. If your order has progressed to processing, cancellation may not be possible.
• If artwork has been prepared, mock ups issued and emailed, the minimum cancellation fee is $50 however this will be confirmed dependent on your order stage. 
• For custom orders you may not be able to cancel your order depending on the status of the job as factory time may be booked and design templates etc are created and the cost of these processes are factored into your order.
• Any logo or vector design and artwork fees engaged and completed by Brand Success are non refundable as these are a fee for service.
• These fees vary depending on status of the job, but typically costs involved are artwork fees, factory booking fees for custom production, artwork set-up costs and production time, warehouse restocking fees to return goods to the warehouse. 
• You will not be responsible for cancellation fees if we cannot fulfill your order.
• If an order has already been commenced or processed for decoration and or dispatched, the order is not able to be cancelled.

 

Artwork/Logos

 

Brand Success accept artwork/logos from customers under the understanding that the customer has sought permission from the owner of the artwork/logo for reproduction. Brand Success will not be held responsible if a customer solicits reproduction without this permission. The responsibility is with the customer for any copyright infringements for logo use.

 

Artwork Fees & Conditions

 

• Artwork or set up fees apply where outlined and are noted at order. If the decoration method selected does not match what you require (e.g a 2 colour print is required but a 1 colour print was ordered) additional set up fees will be payable and advised of.

 

• Once your artwork/design is set up for your order (this happens within 1-3 working days of your order being placed), basic edits to the design can be made (i.e change of colour, increase in size, omission of text), however any major edits or changes to the design will incur an edit fee, or a set up fee for a new design entirely. Please note this will add time to your order timeframe as production will be delayed until your artwork is finalised.

 

• For orders with decoration, if providing or approving artwork is delayed from the customer after the order is placed, this can delay production. We cannot book a job into production until artwork is provided and signed off for approval. 

 

• For print work PMS/Pantone or CYMK colours should be advised of or this will be matched as closely as possible from artwork supplied. Some print methods are not able to PMS match exactly.

 

• Additional print colours and positions will incur further charges.

 

• Additional set up fees may apply for additional required colours and or logos that are larger than a standard sizing.

 

• Logo positions and sizes will be advised prior to production, mock ups will be issued for review and approval prior to production commencing. The customer must review the job in detail and advise of any changes or errors or sign off the proof accepting responsibility of the artwork accuracy.

 

• Print results can vary depending on the fabric/material. For example, designs may look different on a fleece compared to 100% flat polyester. These variations are a normal part of decorating different items and should be expected.

 

• Any artwork prepared by Brand Success (visual mock ups and artwork proofs) are not to be used externally unless permission is granted by Brand Success.

 

• Artwork approvals are required in writing, and it is the customers responsibility to check proofs carefully, any placement, spelling, grammar or colour mistakes that the customer has approved is the customers responsibility. Artwork proofs will clearly advise sizing, placement, and colour/s of your artwork.

 

• Repeat artwork for customers who have already approved their logo do not require reapproval. Your order will progress without the approval process, unless you advise of changes, or supply new artwork/logo files.

 

• Once items are sent to production and artwork is applied orders are not able to be cancelled as these are branded and the property of the customer.

 

• All artwork supplied to Brand Success is received by Brand Success on the understanding that the customer has full legal permission to reproduce the artwork/logos. 

 

• Note: Embroidery, Screen Printing and Heat Press applications are a physical process and garments are framed manually by hand on machines/tables. Allowances in artwork placements between garments are generally up to 2-5cm allowance is acceptable (depending on logo size/s, garment styles/sizes and placements) and some variations should be expected.

 

Sample Policy

 

• Please contact us to discuss any sample requirements.
• Approved samples may be purchased.
• Samples will be billed at the MOQ unit rate + a minimum of $25.00 to cover freight/handling and administration.
• Samples will be credited back to any order placed over the MOQ Qty (credits will only apply to the same customer account).
• Samples of print are not physically available however emailed proofs are produced once ordered. For larger orders sometimes a “strike off” item can be arranged for physical approval prior to full production.
• Customers are asked to limit the amount of samples ordered/requested noting not all may be approved and some may not be available. As we supply 1000’s of items from different warehouses costs and shipping can increase.
• If samples are required to be returned, return samples must be advised of and returned within 7-10 business days, in the original sale condition they were provided in, with tags attached and in original packaging.
• The sample order must be approved by Brand Success as a Sample Order when purchasing. (Once you place your order we will approve, or contact you to discuss the order).
• Samples will not be refunded, only credits for approved sample returns will be applied as stated above.
• Due to the volume of requests, administration time and shipping costs involved, unfortunately we cannot supply free samples but we can credit these towards your future order once you have decided on the product/s required.

 

Payment Terms

 

• All transactions are processed in $AUD.
• Orders will not commence until payment is received (unless on an established Trading Account).
• All prices advertised are quoted are excluding GST, GST is added to your cart/order/invoice prior to payment.
• Customers will be required to pay for their order at the end of the check out order process online.
• Orders not paid for will not be processed or dispatched.
• Payment terms of 30 days from date of invoice may be given for approved trading accounts. Trading accounts are available for application for business customers with an established trade history of 3 orders and $3000 in total trade in a 12 month period.
• Individual receipts for individual staff are not provided by Brand Success as a policy due to the excess administration time and processing involved.

 

Credit Card Processing

 

• Payment can be made securely online or via telephone by credit card. We accept Master Card or Visa Card.
• You may use our Payment Services to pay for your order online, or for your Purchase Order and Invoices by Credit Card.
• The Credit Card you use must be a current and valid Credit Card and you must be lawfully entitled to use the Credit Card to make such payments (whether as cardholder or as authorised representative of the cardholder).
• By entering your Credit Card details via the secure payment service, you authorise us to debit your supplied Credit Card for the settlement of the order and invoice/s.
• Credit Card information is stored via our secure payment provider, and payment information is only stored for the purposes of authorised payment/s.

 

Ownership

 

Ownership title of goods remains with Brand Success until payment has been made in full.

 

 

Return of Goods

 

• Please choose carefully when ordering, ensuring you check size guides, product description & images provided. Please note colours can appear differently on screen due to screen resolutions.
• Branded goods are not able to be returned/exchanged.
• Goods supplied as ordered (correctly) will not be refunded unless the product is faulty, is not doing what it is supposed to do, is significantly different to those shown in pictures or in the product description.
• Brand Success will replace or refund any goods that arrive faulty or damaged, or the product is significantly different as shown or described, or is not doing what it is supposed to do.
• Faulty goods must be advised of within 7 days of receipt and returned within 14 days of receipt of stock/notification of fault or damage for inspection before a refund or replacement of stock will be issued. We may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, or refund.
• Decorated goods (e.g goods that have been screen printed with your Logo or Artwork) cannot be returned or exchanged unless faulty or required by law.
• When placing an order is it accepted that the customer has checked the style/material/sizing charts if applicable to the item, and accepts responsibility to ensure these are correct as required.
• All returns and exchanges must be approved by Brand Success and are at the discretion of Brand Success unless required by law.
• Any returns outside of our sales terms and conditions will be made only at the discretion of Management of Brand Success and a credit to redeem online may be issued, less the cost of shipping.
• All returns must be confirmed as purchases made with Brand Success.
• Any items returned outside of these terms and conditions will not be accepted.

 

Garment/Product Care

 

• Washing instructions are advised on tags of all garments and should be strictly followed to avoid any fading or issues with your garment.
• Washing instructions for the care of garments that have had decoration added such as Digital Print, Embroidery, Screen Print or Heat Press are supplied with your order, and should be strictly followed.
• Fading of colours can happen due to the material type (cotton is a natural material that is dyed and will lose colour over time/after numerous wash cycles) and washing and care of the garments. Factors causing fading are; not following washing instructions, over drying (in a dryer or leaving in the hot sun), and using non colourfast washing powders. Polyester retains colour due to the material being manufactured in the colour purchased (where as cotton is a white fibre that is dyed) so is a colourfast material. Fading over numerous washes and over time of garments or items with natural fibres is to be expected due to the material itself. Any unusual fading or garment/dye runs should be advised of within 14 days (any unusual dye faults will appear on 1st wash).
• Garments placed in hot dryers can and will shrink, and the percentage of shrinkage will vary depending on the fabric technology (cotton will shrink more due to being a natural fibre). All garments have a small allowance for general shrinkage which is expected when garments are washed and dried following the garment instructions. Follow the washing instructions of your garment to avoid any issues with your garment (some garments should never be placed in a hot dryer).
• Any issues with garments that arise from general care and wash and wearing of garments is the customers responsibility unless the garment is faulty (any faults should be advised of within 7 days of receipt) as these factors are outside of our control.

 

Colours

 

Colours of goods displayed online & colour charts may differ on screen due to screen resolutions. Images provided are provided in good faith and will represent the colour of the item well, however some differences can be expected due to photography/lighting/screen resolutions.  Product colours may differ depending on batch.  Brand Success is not responsible for exact colour matching.

 

Delivery & Shipping Policy

 

• Brand Success make all efforts to ship your products to your desired destination across Australia generally within 1 to 3 weeks.
• Any urgent orders required must be advised of at quote/order stage to ensure we can meet your deadline. Urgent orders may become “rush jobs” which can incur higher costs (due to staff overtime required to schedule in urgent jobs/express freight handling etc). This will be advised of.
• Orders do not commence until payment is received (unless a customer has an established trading account), orders will not be dispatched or commence in production until payment is received.
• Orders that require decoration do take the advised production and delivery time, due to the process of production (Decoration is a physical process involving the set up of artwork, approval required,  machines and the process of programming and loading machines). This is a general guide of our standard time frame and delays can occur during busy production periods, or due to stock delay supply, or artwork editing/delays. Any unforeseen delivery delays will be advised of.
• Custom made indent items (items made to order in our overseas factory) are generally between 4 to 6 weeks for manufacture and delivery as a general guide, and can be longer depending on the requirements, and these timeframes will be advised of at enquiry/quotation and order stage.
• For orders with decoration, if artwork is delayed from the customer after the order is placed or delays in approving from the customer occurs, this can delay production. We cannot book a job in until artwork is provided and signed off for approval. 
• Brand Success cannot be held responsible for delays in providing orders due to suppliers stock availability.
• Brand Success will endeavour to make every effort to deliver all orders in completion as promptly as possible.
• If for any reason we are unable to despatch your order you will be notified within 3 working days.
• Brand Success cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments, or natural disasters.
• Brand Success stock and supply hundreds of items/styles in different colours/sizes, noting stocks can be held in warehouses throughout Australia. Brand Success may have to collate stock from these warehouses to dispatch to you in one delivery, this can add 3-4 working days to your order processing time due to stock transfers.
• Once shipped orders will take 2 - 7 working days for delivery as a general guide. Orders will be expressed where possible and when agreed to for urgent orders.
• Brand Success ships nationally across Australia only. Overseas orders can be negotiated and arranged for approved accounts, which will involve GST adjustment and a negotiated international postage/courier charge.
• Deliveries can be requested to be delivered without signature (i.e leave at front door) however as contracted services are paid for signature on delivery this is not an assured service (i.e most deliveries will require a signature to ensure delivery and that your delivery can be tracked and traced).
• Eparcel and Startrack deliveries may be left in a safe place if identified at delivery rather than the driver taking back to the depot. A photograph will be taken to show where the parcel was left. 

 

Shipping Costs

 

• Shipping will be advised on per quote/order. Higher order QTYs may attract free shipping, this will be clearly advised of in your quote.

 

Email Contact

 

Brand Success may contact customers via email who agree to these terms and conditions at checkout, with discounts or offers on similar item/s via email, with the option to opt out from any further email contact (outside of general contact pertaining to an order made, or inquiry lodged).

Emails relating to orders (artwork approval, back order advices, shipping/dispatch notifications, invoices etc) will be emailed to the email provided by the customer when completing the order online or offline.

Brand Success will provide your email to EParcel (Australia Post) or other courier services for the purposes of delivery advice only (emails are sent on their behalf to the customer to track the delivery).

Security 

 

Brand Success endeavour to maintain a secure website utilising technology to assist us with security on our server and technologies. We use High Grade data encryption technology, ESP-256/256 Bit Encryption via SSL (secure sockets layer) through Comodo. This SSL technology means your information is passed through a secure server at above industry standards. If you have any concerns or questions regarding our Security Policy, please contact us.

 

Default Accounts

 

Any company or person/s defaulting on an invoice payment will be followed up. All fees involved in recovering the debt will be billed to that company or individual. Any account over 60 days past due may be given to our debt collectors. A 10% interest charge will be added to the invoice every 60 days from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount. Every opportunity will be provided for the Account holder to remit their outstanding account, however any account over 100 days will default to our debt collection services if no arrangement has been negotiated with Brand Success for settlement. Brand Success has legal ownership of goods provided if not paid for in full.

 

Disclaimer

 

Product information contained on this Web Site is provided by Brand Success in good faith. The information is believed to be accurate and current at the date the product information was placed on this Web Site.

Brand Success does not warrant that the Web Site or any products or services advertised on the Web Site will be available or will meet a customer's requirements.

Brand Success does not warrant that your access to the network or the information contained in any content will remain error free, or that the network or the server which stores and delivers the website and its contents to you will remain free of viruses or other harmful components. By accessing the website you agree that Brand Success will not be liable as a result of any error, virus or harmful component.

Neither Brand Success or its employees make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this Web Site, and by accessing this website you agree that neither Brand Success nor any of the employees thereof will be liable for any errors or omissions in the information contained on this Web Site.

We and our Suppliers own all intellectual property rights relating to the Site or the Service, including all intellectual property rights in any pictures, catalogues, trade marks and other content appearing on the Site. This content is provided for reference purposes only and must not be copied or otherwise reproduced without our prior written permission.

Brand Success Web Site is owned and operated in Australia, owned by Brand Success, trading as Brand Success (ABN 74 611 960 589).

By accessing, browsing or using this Web Site, you agree to the terms, conditions and disclaimers herein.

By purchasing an item advertised on this Web Site you agree to be bound by these Terms and Conditions. Brand Success may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this Web Site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

 

Trademark Disclaimer: The products and images displayed on our website or in our emails may feature logos solely to demonstrate the available decoration methods for those products. The presence of these logos does not imply any endorsement, sponsorship, or association with the company that owns the trademark. We make no claims, either explicit or implied, that the trademark owners endorse Brand Success, nor that they have purchased products from us.

GST

Most goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia. All prices in this website exclude GST.
GST is added to cart and detailed at checkout and prior to payment/invoicing.

 

BRAND SUCCESS PRIVACY POLICY

 

This privacy policy sets out how Brand Success uses and protects any information that you give Brand Success when you use this website or trade via email or phone. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Brand Success may change this policy from time to time by updating this page. 

 

WHAT WE COLLECT

 

We may collect the following information:

• Your name as you provide it, your business name as you provide it.
• Your contact information including email address and phone number.
• Any other information you may provide such as artwork/logos.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

 

We require this information to fulfil your order and provide our service, and in particular for the following reasons:

• Internal record keeping - record of your order/s and invoices for your record keeping and our tax record purposes.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, you can unsubscribe at any time and no further emails of this nature would be sent.
• To provide your name and address and email to 3rd party courier companies (Australia Post, Star Track)  for the purpose of delivering your order and providing a tracking email.
• If we dispatch your order via our supplier direct (warehouse direct) the same details for your order delivery will be used (address, name) - this information is only shared for the purpose of order fulfilment and delivery, and only via our approved suppliers in Australia only. 

 

SECURITY

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

 

HOW WE USE COOKIES

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL INFORMATION

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. 

If you believe that any information we are holding on you is incorrect or incomplete, please email us. We will promptly correct any information found to be incorrect.